EDUCATION
1988 - 1992 :: Trinity College, Hartford CT
BA History
Computer Science Focus
Minor East Asian Studies
Alpine Ski Team Captain
Alumni Class President 2002 - Present
1984 - 1988 :: Salisbury School
4 Year, 3 sport Varsity Athlete (Football, Wrestling, Lacrosse)
Alumni Class President – 1989 - Present
I am a Boston-based, life-long IT professional - experienced in the technology needs of fast-paced startups and biotech companies, as well as the needs of large corporate environments.
With a proven record as a business executive and team leader, I have always been focused on implementing very high quality yet cost-effective IT solutions that yield extremely high satisfaction from our customers.
I am currently a partner at TechCXO, and function as a Fractional CIO / Fractional Head of Corporate IT for our clients.
Work Experience
2022 - Present :: TechCXO - Global
2019 - 2022 :: StratusPoint IT - Natick, MA
2005 - 2019 :: LightWire, Inc. - Watertown, MA
2000 - 2005 :: Marketspace / Monitor Group - Cambridge, MA
1999 - 2000 :: Razorfish - Cambridge, MA
1997 - 1999 :: Conduit Communications - Boston / London
1996 - 1997 :: Marketing Engineers - Boston, MA
1994 - 1996 :: Integrated Technology Systems - New York, NY
1992 - 1994 :: DWS Computer Consultants - Boston, MA
1992 - Present :: Peter Findlay Gallery - New York, NY
TechCXO is the leading Fractional Executive firm in the country.
Work with established and startup companies as their CIO in a fractional / as needed basis
Conduct IT Health Assessments to gauge current condition of a company’s IT platform, These assessments lead to recommendations on improvements in People / Processes / Systems
Provide IT Strategy and advisory services to company leadership
Lead existing internal and 3rd party IT team members
StratusPoint IT is a national MSP with clients ranging in size from 10 employees to 300+ employees.
Directly responsible for managing clients generating $2,500,000 in MRR annually
Manage Customer Success Team responsible for ensuring that our clients are highly satisfied with the work that we do
Develop and drive internal initiatives to measure company performance using KPI metrics
Develop and drive implementation of standardized platform to evaluate relative health of client systems
Member of senior management team responsible for making all-company decisions and shaping company direction
LightWire was a Managed Services Provider (MSP) that provided Outsourced IT services for companies ranging in size from 10 to 300+ employees.
LightWire was acquired in 2019 by StratusPoint IT - at the time, LightWire was billing $2MM+ in MRR annually and managed 1,200+ endpoints.
LightWire provided a holistic technology service to its clients - we implemented, monitored, and supported our clients’ network systems and server infrastructure, provided end-user support, and worked with senior leadership to provide executive advice that companies need to succeed in today's technology driven world.
Most of our services were delivered under a single, holistic flat-fee plan that was simple to understand for our clients, and included management of a company's corporate IT systems, their staff's computers, provided 24x7 helpdesk support to their staff, and provided senior-level vCIO services to the company management.
LightWire had a loyal client base across a broad spectrum of industries, from Finance to Legal, and from Construction to Bio Tech.
Recruited away from Razorfish in August of 2000, I was tasked with building a world-class (but cost-effective) infrastructure from the ground up that could meet the needs of Marketspace's widespread consulting and media business across 5 offices (Boston, New York, Los Angeles, London, and Hong Kong). I also was tasked with co-managing our software development group, Monitor Software.
Additionally, as part of Marketspace’s publishing process, I authored and published a chapter in the e-commerce textbook Introduction to e-Commerce.
My role encompassed 4 areas of responsibility:
Management of technology for Marketspace and its network of companies, including Marketspace Advisory, Monitor Executive Development, and Monitor Software
Senior level technology consulting for our clients with needs in technology strategy
Management of high-risk technology projects and products
Management of our software product technical support team
With 150 users, our systems serviced a demanding and technically savvy set of customers who were involved in a plethora of different activities:
Disconnected consultants working onsite with clients for weeks at a time
A full-fledged digital video production department, with needs for massive storage and processing, specialized equipment, and video streaming systems
eLearning, with content creation and management needs
Software Product Development, with a voracious appetite for equipment, software, and storage to meet the core development, QA, source control, defect tracking, licensing, monitoring and customer service requirements associated with software product development
Our technologies included:
A data center with 100+ servers
Microsoft Exchange
iSCSI SAN
Linux-based open-source, clustered java application servers
Global VPN connectivity between offices and for end-user connectivity
Inter-office file replication leveraging DFS
Centralized endpoint protection and patching
Centralized web conferencing
Razorfish was a premier interactive consulting firm, providing a broad range of ‘new economy’ services, from strategy consulting and development through solution delivery. The solutions that we delivered to our customers leveraged a multitude of capabilities, from traditional client-server architectures, to wireless, to broadband design and delivery, to physical design.
The Client Partner role was the most senior relationship management point of contact between Razorfish and its customers. My responsibilities included new business development, solution definition and strategy, team management, project profitability, and staff interviewing.
Accomplishments
Personally sold and managed over $5 mm in client engagements for 2000
Co-managed a team of 70 + ‘Fish’ with 3 other client partners, reporting to a general manager
Client relationships included: State Street Bank, State Street Global Advisors, Microsoft, Vanguard, Adams Harkness & Hill, Copyright Clearance Center, Adero, Placelinks
Mentored 6 senior staff members
Member of internal Technology steering committee Knowledge Management Team
Conduit Communications was a London-based, multinational technology services firm that concentrated on technology-focused management consulting, large-scale database system consulting, and traditional application development. Conduit purchased Marketing Engineers to acquire missing skills and knowledge related to Internet strategy and software development.
In July 1999 Conduit was acquired by Boston-based, publicly held i-Cube. Very shortly thereafter, i-Cube and Razorfish merged together.
Accomplishments
Co-Founder, Boston Office
Responsible for multiple roles in the establishment and ongoing development of the office, including staff hiring, culture development, technology infrastructure, sales / account development, client solutions definition and delivery.
Consistent focus on office bottom line led the Boston office to consistently perform as the most profitable office in Conduit.
Grew office team from 3 to a peak of 20
Managed client relationships and solution development for clients including JP Morgan, EG&G, Compaq, Affiliated Managers Group, Harvard Business School Publishing, Adams Harkness & Hill, State Street Global Advisors, Inso, TransNational Travel, Tweedy Brown
Direct advisor on Conduit’s corporate technology steering board.
Helped guide the ongoing integration activities and geographic communication challenges between the Boston and UK offices
Marketing Engineers was a web development company focused on designing and engineering database-driven websites. Our focus was building corporate marketing websites that leveraged easily updated, template-driven, dynamic content.
Marketing Engineers was sold to Conduit Communications in 1997.
• My primary role was as Chief Technologist. As such I defined all technical solutions, implementation plans, and development for customers, including companies such as Switchboard, DCI, Dialogos
• Established MEI as the Premier partner for development of Inso Corp’s DynaBase dynamic server platform
• Responsible for development / implementation of all corporate technology infrastructure.
• Multiple responsibilities including Sales, Recruiting, Hiring, and development of Partnership contracts
ITS was a technology consulting firm whose primary business focus was the installation & maintenance of corporate information networks, workgroup and imaging systems, and Internet connectivity solutions.
I was the Creator and Director of ITS’ Internet and Groupware division and was responsible for:
Development of business plan for division
Identified existing and new clients for Internet solutions
Conducted strategy sessions to identify opportunities to leverage Internet technology within each business
Sold and implemented Internet solutions including hardware, software, and content creation. Sales process based on initial strategy work conducted to identify opportunities to leverage Internet technology within each business
Creation of hardware and software solutions tailored to the requirements of each client.
Responsible for account management. These responsibilities included:
Ongoing management of clients’ network and telecommunication needs
Research of the applicability and viability of emerging technologies for each client.
Solution definition for new clients and long-term client relationships, with a focus on the evaluation and implementation of emerging technology to their business process
Developed client management system for clients in Merrill Lynch Private Banking group.
DWS was a small, Boston-based IT consulting company focused on network and telephony IT support for small businesses.
Performed analysis to refocus sales efforts on most profitable customer segments
Responsible for 50% of DWS’ sales efforts. These efforts included:
Managed client relationships, including initial sales cycle, needs analysis, and solution definition.
Improved customer relations through creation & publication of 1st company newsletter
Increased overall sales by 40+% year on year
Additional Duties included:
Maintained DWS’ general accounting.
Strategic, long-range planning
Creation of a marketing focus on select vertical markets
On-site & off-site customer support
Created & implemented a hiring strategy for own replacement
Full partner in creation of The Boston Computer Consortium:
Collaboration between DWS & two other companies in similar industries
Implemented sharing of customers, resources, & business strategies
Implemented move to shared office space.
Peter Findlay Gallery is a 5th generation fine art dealership specializing in 19th and 20th century master works, featuring artworks by notable artists including:
Claude Monet
And others!
I have worked acted as a partner with my father Peter Findlay as well as my brother Joshua Findlay in the operations of our family business since graduating from college in 1992.